PulseChat by Vhona AI

Know the cost of each resolved enquiry.

See where WhatsApp bot money goes — cost per resolved enquiry, wastey multi-bubble flows, and what to cut — not just the monthly bill.

Talk to us How it works

South African teams WhatsApp Business Platform POPIA minded

Example month

Conversation cost overview

Sample · not live billing

Est. spend after free allowance

R4.2k (sample)

vs prior month · sample trend up

Messages per resolved enquiry

~1.8 (sample)

Journeys flagged wastey

3 (sample)

Illustrative layout. Not a customer bill. PulseChat by Vhona AI.

What you get

Three views of the same conversations.

Plain language for ops and finance. Any figure comes from your own export.

Cost per resolved enquiry

Follow the spend through to a finished enquiry, so the monthly bill is not the only number you see.

Flag wastey bot flows

Mark loops, dead ends, and multi-bubble paths that send more messages than the enquiry needed.

Conversation and audience insights

See which journeys people finish, where they stall, and who the conversations are for.

Message mix & journey cost

Sample · not live billing

Sample journeys. Figures are example shapes, not Meta rates or a real account.
Journey	Msgs / ticket	Est. relative cost	Flag
Order status	Low	Low	—
Password reset	Mid	Mid	—
Returns & refund	High	High	Wastey multi-bubble

Illustrative. Figures are example shapes, not Meta rates or a real account.

How it works

From the export to a note you can act on.

Connect the export, see the cost and the waste, then decide what to cut.

Connect

Bring a WhatsApp Business or BSP export. CSV when that is what you have today.

See cost and waste

We map messages to journeys: cost per resolved enquiry, and the flows that waste messages.

Act

Cut the waste and ask better questions. Leave with a note finance can use.

Sample path

1
Connect
BSP export or CSV
2
See cost & waste
map messages → journeys
3
Act
note finance can use

Illustrative path. Not a live account.

Mock proof

The note finance actually reads.

A sample exposure memo. This layout is a study for PulseChat by Vhona AI, not a customer file and not a bill.

PulseChat · Sample exposure memo · October

Sample · not a customer file

Sample Logistics SA (fictional)

Executive summary

Lump bill view answers “what did we pay?”
This note answers “cost per resolved enquiry” and which journeys burn messages.
Example shape: high share of spend in a few repetitive journeys (not a quote).

Top waste journeys

Proof-of-delivery / “where is my order?” loops
Rate & quote back-and-forth
Delivery ETA / delay updates

Recommended redesigns

One message + buttons instead of five bubbles for status
Proactive ETA template where allowed
Self-serve quote path for repeat questions

Sample memo layout for sales conversations. Not a real customer file. Not a Meta invoice.

Talk to us

Request a conversation. Send a short note. We reply within one business day. If it looks like a fit, we arrange a focused conversation of 30 minutes to 1 hour, then a diagnostic of 3 to 6 weeks. The decision is yours.

Reply1 business day

Conversation30 to 60 min

Diagnostic3 to 6 weeks

DecisionYour choice